Modification Policy A 10% nonrefundable administrative fee will apply if cancelled or modified within the allowable cancellation window on time based rides. Other restrictions may also apply and policies can be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above. Rebooking Policy Changing a reservation after the cancellation window has expired will result in a no-show charge equal to the estimated trip fare. A new reservation must be booked at the current prevailing rate. Inclement Weather During periods of inclement weather, when road conditions are deemed to be treacherous, all rides will be billed at the hourly rate - garage to garage. In the interest of safety, transfer service is not offered during periods of inclement weather. Delays RideCentric shall not be liable for circumstances beyond its control, including but not limited for delays due to traffic, road conditions, accidents, breakdowns, flight diversions, weather, regional unrest, or any other unforeseeable acts of God. Blackout Dates and Special Events Increased rates and hourly minimums may apply for special events such as NYE – Dec 31st, Super Bowl, All-Star Games, NASCAR, Formula 1, etc.** **Note All Special Event Change and Cancellation Policies supersede RideCentrics standard Change and Cancellation Policies and are noted on confirmations. Holiday Surcharge A 25 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Similar surcharges apply to trips occurring on recognized holidays in locations outside the United States. No Smoking Policy Smoking, any illegal, or dangerous behavior within a vehicle as determine by the chauffeur may cause termination of reservation without refund of any kind. Damages If the passenger damages the vehicle, the passenger and/or booker will be liable for all cost to repair the vehicle. List of Possible Damages Emergency Hatch Replacement – $300.00, Chewing Gum Damage – Minimum $50.00 per occurrence, Motion Sickness - $300.00, Broken Glassware - $10.00 each, Remote Loss – $100.00, Smoke Damage – minimum $300.00, Excessive Cleanup Fee: Minimum $300.00 Credit / Debit Card Policy. Additional fee may incur for the following services-Terminal Stops on Departure: $15.00/Stop, Extra Stop en Route: $20.00, Off Hour Fee (11am-6am): $25.00, International Arrival Charge: ** Wait Time: Per min after 15 min grace period, Dispatcher, Greeter, Trip Director: $45./hr-4hr min **, Extra Luggage Handling: $25.00, Pax On-board Call Out: $10.00 per call ** Inclement Weather/Flight Diversion: $35/hr for waiting at airport **=may vary per market. RideCentric reserves the right, in its sole discretion, to seek an authorization hold in excess of the estimated charges. During this time THESE FUNDS MAY NOT BE AVAILABLE FOR USE. A different payment type can be use upon ride completion. If a different payment type is used, the credit or debit card reserving the reservation will be reversed. NOTE The card holder's bank may take time to post it back to the account. The prices above are estimates only and do not include parking and tolls. Final charges for the trip are determined upon ride completion. Child Seat Disclaimer RideCentric does not provide child safety seats. Parents and guardians of children traveling in RideCentric vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws. Chauffeurs are neither authorized nor certified to install this device. As such, this device must be installed by the user only. For information on how to properly install this device, please refer to the instruction manual. Parents and guardians of children traveling are responsible for installing child safety seats in accordance with state and federal laws. RideCentric assumes no responsibility for any injury, or damages suffered by the user. Parking Pass for Special Events Parking passes for special events can be purchased through the Venue, Ticket Master, or RideCentric. RideCentric may at its discretion assist in procuring passes. An additional 35% fee will be charged when RideCentric secures the passes. All charges and fees associated with parking pass purchase are strictly non-refundable. RideCentric cannot guaranty availability of passes. Parking and Pick up at Special Events RideCentric will provide specific instructions for parking/pickup procedures at special events. Should the client elect to make arrangements outside of our policy, client agrees to hold harmless RideCentric and its agents. Client will remain responsible for any additional time incurred for failure to follow our policy for parking/pickup procedures for any special event. Additionally, RideCentric will not refund money due to time lost for failure to follow RideCentrics parking/pickup procedures. Lost/Found Items RideCentric assumes no responsibility for any damage(s) to personal items left in the vehicle. In the event that lost items are found, RideCentric will attempt to return the item(s) in a timely manner at the owner's expense. Quoted Rates All quotes for Non-Black-Out Events are based on availability and valid for 72 hours from time issued unless otherwise specified and agreed by both parties. Expired rates must be re-quoted and a new quote estimate issued. Quotes for Black-Out Events are estimates only and will not be guaranteed until availability is confirmed and a full deposit taken for the cost of services. Group and Event Availability RideCentric cannot guarantee availability for any vehicles or greeters until the Event Service Agreement is signed and returned. Upon receipt, availability of vehicles will be confirmed, the agreed amount will be charged, and confirmation numbers will be issued to the booking party per manifest. RideCentric will always make every attempt to fulfill the vehicle type requested or offer alternate solutions if the vehicle type requested is not available.